Privacy & Terms.

Terms & Conditions

Effective date 10/11/2026

These Terms and Conditions apply when you book services with Studio Lumina in Victoria, Australia. They include our cancellation and refund policy and should be read together with your accepted quote.

Our services

Studio Lumina provides vehicle protection services, including paint protection film (PPF), ceramic coatings, ceramic window tinting and related preparation and treatments. Your quote sets out the work and coverage included in your booking.

Quotes and changes to the work

We prepare your quote based on the information you provide and the condition of the vehicle when we assess it. Quoted consumer prices include GST where applicable.

If we discover something that affects the agreed work, price or timing, we’ll explain the issue and get your approval before proceeding with any change. If you decline the change and the original work cannot reasonably proceed, we’ll explain your options and any refund due.

Bookings and payment

To confirm your booking, accept the quote and pay any deposit specified in it. The deposit is applied towards the total price. The remaining balance is due when the work is complete, unless we agree otherwise. You can pay by cash or another method we agree with you.

Cancellations and rescheduling

Please contact us at least 48 hours before your scheduled drop-off if you need to cancel or reschedule. With at least 48 hours’ notice, we’ll refund your deposit if you cancel or transfer it to a new booking if you reschedule, subject to availability.

If you cancel or ask to reschedule with less than 48 hours’ notice, or miss your booking without contacting us, we may retain part or all of the deposit to cover reasonable costs or losses directly resulting from the late change. We’ll take into account any costs we avoid or recover, including by filling the booking slot. Any amount we retain under this section is capped at the deposit. We’ll refund the rest of any payment for work we haven’t carried out, or apply it to a new booking if you agree.

If we cancel your booking before work starts, we’ll refund all amounts paid unless you choose to transfer them to a new booking.

Vehicle condition and care

Please tell us about any known damage, repairs, repainted panels, existing film or coatings, or other issues that may affect the work. Let us know in advance if the vehicle cannot be safely moved. Please remove valuables and personal belongings before drop-off.

We’ll take reasonable care of your vehicle while it is with us. If a pre-existing condition affects the work or the expected finish, we’ll explain what we find and discuss your options before proceeding with the affected work.

Completion and collection

We’ll give you an estimated completion time and let you know as soon as reasonably practicable if it changes. If the delay is significant, we’ll explain the reason and discuss a revised collection time or other options with you.

Product warranties and workmanship

Paint protection film, ceramic coatings and window tint may carry separate manufacturer warranties. The relevant warranty documents explain what is covered, the warranty period, any maintenance requirements and how to make a claim.

If Studio Lumina offers a separate workmanship warranty for your installation, we’ll provide its terms in writing. Please follow the aftercare instructions we provide and contact us if you notice a problem with the product or installation.

Manufacturer and workmanship warranties are separate from, and in addition to, any rights and remedies you have under the Australian Consumer Law.

Refunds and Australian Consumer Law

Where the Australian Consumer Law applies, our services come with guarantees, including that we’ll perform them with due care and skill. These terms do not exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

If there is a minor problem with our service that can be fixed, we’ll fix it at no charge within a reasonable time. If we don’t, you may be entitled to have it fixed elsewhere and recover reasonable costs, or to cancel the contract and obtain a refund as provided by law.

If there is a major failure with our service, you may choose to cancel the contract and receive any refund due under the Australian Consumer Law, or keep the contract and claim compensation for the reduction in value. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a change of mind before work starts, see the cancellation section above. We don’t offer change-of-mind refunds for completed work. Any rights you have under the Australian Consumer Law still apply.

We’ll let you know when an agreed refund has been processed. The time it takes to reach your account may depend on the payment method.

Privacy

Our Privacy Policy explains how we collect, use and handle personal information when you enquire or book a service.

Applicable law and updates

These terms are governed by the laws of Victoria and applicable Commonwealth laws. Updates apply to bookings made from the effective date of the updated terms.

Questions or concerns

If you have a concern about your booking, the completed work or a refund, contact us with your booking or invoice details and a description of the issue. We’ll review it and let you know the next steps.

Studio Lumina PTY LTD

730b Waverley Rd, Malvern East VIC 3145

03 9586 8444